Question 1

How quickly do you respond to quote requests?

Accepted Answer

We have a goal of responding to every quote with in an hour with a full quote.

Sometimes it not possible as we may be setting up for events or its late at night, but rest assured we will be in touch ASAP :)

If you haven't heard form us, please check your junk mail box as our quotes do sometimes get caught up in the spam filters

Question 2

Is a deposit required to secure our date?

Accepted Answer

Yes please, we have a few flexible payment options to make things easy!

For standard hires, you can choose from:
Pay in full upfront
Pay a 10% deposit, with the balance due 14 days before your event
Split your payments monthly, with everything finalised at least 14 days before the big day.

For corporate events, schools, and councils, we're happy to work with your standard payment schedules, just let us know what you need.

Question 3

What areas do you service?

Accepted Answer

We are based in SEQ so always in Toowoomba, Brisbane, & the Gold coast, but we also love a country road trip!  We've been out west to the Wandoan Camel Races and even snapped selfies near the big watermelon in Chinchilla! If you're not sure if we cover your location, just ask – we’ll do our best to make it happen.

Question 4

How far in advance should we book?

Accepted Answer

We’re lucky to have lots of gorgeous items (and plenty of them!) so we can handle multiple bookings on the same day. But once a specific piece, like a set of marquee letters or a particular photo booth, is booked, it's gone for that date. So if there's something you’ve got your heart set on, we recommend booking as early as you can to avoid missing out.

For reference, we have some weddings booked for 18 months away,  annual corporate galas and awards nights that are booked at the completion of this years event and others that are looking for final touches for this weekend.  Happy to talk to you at any stage.

Question 5

Do you deliver, set up and pack down everything?

Accepted Answer

Absolutely, that’s our thing! We take care of delivery, full setup, and pack down so you can focus on enjoying your big day. For quality and safety reasons, we don’t offer pickup, we handle it all to make sure everything looks perfect and runs smoothly.

Question 6

What time will you deliver and pick up the items?

Accepted Answer

We’ll work with you to organise a delivery and pickup window of time that suits you and your venue’s schedule. Sometimes we set up the day before, while other venues only allow access an hour before the event. Some are happy for us to collect items the next day, but most prefer everything packed up at the end of the night. Just let us know your venue, and we’ll sort the timing to make everything seamless.

Question 7

Can we customise the photo booth or marquee letters?

Accepted Answer

We absolutely love styling! Along with your custom photo strip and splash screen, the physical booth itself can be styled to suit your theme, think florals, signage, or even custom decals. Our marquee letters also look amazing when dressed up with balloon garlands or creative decorations. Got an idea in mind? Let us know and we’ll help bring it to life!

Question 8

How long is the hire period?

Accepted Answer

We quote per event, not by the hour. So if you're hiring our marquee letters or trees, they're yours for the entire celebration, talk to us about multi day events. For photo booths, the quote includes a set run time and we’ll confirm that when quoting. Need extra time? Just let us know and we can tailor a package to suit.

Question 9

What happens if it rains?

Accepted Answer

Ahh, the classic Queensland surprise storm! Unfortunately, most of our equipment isn’t suitable for wet weather. Sparkulars are a definite no-go in the rain, and some of our photo booths can only be set up outdoors if showers are light and an attendant is present, we have rain covers for those situations. As for the marquee letters, they can be set up before rain, but since they run on 240v power, they must be turned off at the wall (not just with the remote) during and after any rain. They can stay in place, but safety always comes first!

For the most part, its best to have a wet weather option, even if we had a waterproof photo booth, who is going out in the rain to use it!

Question 10

Do you offer packages or bundle discounts?

Accepted Answer

Absolutely, that’s kind of our thing! We love creating custom package deals to suit your event. Pricing depends on a few factors, like the items you’re hiring, and availability on your date. The more you bundle, the better value we can offer. Just tell us what you’re dreaming of, and we’ll work out a beautiful package that fits your style and your budget.

Question 11

What if we need to change our booking?

Accepted Answer

We totally understand that plans can change, and we’ll always do our best to be flexible. If you need to move your booking to a new date or remove an item, we’ll try to accommodate it but please note that existing bookings on the new date will take priority. The sooner you let us know, the more we can do to help make it work!

Question 12

What happens if I lose or damage an item?

Accepted Answer

We totally get that accidents can happen, especially during big celebrations. If something is lost or damaged during your hire, we’ll assess the situation and may need to charge a repair or replacement fee. Some items such as photo booth props at an unmanned hire are anticipated so we always aim to be fair and understanding, our goal is to work with you to sort things out as smoothly as possible.

Some example items are priced below

- Light up letter/number remote - $65
- Bulbs in letters / numbers - $45 ea
- Photo Booth props - ( Signs $17,  Glasses $10 ) 
- Light up Letter/ number - From $1100

That said, it’s extremely rare for us to charge for damage. With thousands of events behind us, we can count on one hand the times this has happened  and both were due to clear, intentional damage. We trust our clients and know that everyone just wants to have a good time!

Question 13

Do I need to clean the equipment before returning it

Accepted Answer

No need! We take care of all the cleaning after your event. All we ask is that everything is treated with care during the hire. We’ll handle the rest so you can relax and enjoy your celebration.

Question 14

Can I collect items myself?

Accepted Answer

For safety and quality reasons, we don’t offer customer pickup. All of our items are delivered, set up, and packed down by our team to make sure everything is handled correctly and looks perfect for your event. Sit back and let us do the heavy lifting!

Question 15

Do minimum hire charges apply outside your main service area?

Accepted Answer

Yes, for events located on the outer edges of our standard service area, a minimum hire value or surcharge may apply.

This helps cover the additional travel time, transport, and staffing required for longer distances. We are always transparent with pricing, and any applicable minimums will be clearly outlined in your quote. If your booking total is close to the minimum hire value, we often recommend adding extra items to maximise the value you receive for your investment.

If you are unsure whether your location falls within our core service area, simply reach out with the venue address and we will confirm availability and pricing options for you.

Toowoomba . Brisbane . Gold Coast

FAQ

Frequently asked questions